Frequently Asked Questions
Everything you need to know about our premium Italian glassware and tableware.
What makes Bormioli Rocco glassware unique?
Our glassware is crafted in Italy using high-quality materials, featuring proprietary technologies like Star Glass for lead-free clarity and XLT Treatment for enhanced stem durability against breakage.
Is your glassware dishwasher safe?
Most of our products are dishwasher safe. However, to maintain the brilliance and longevity of specialized collections or gold-rimmed items, we recommend checking the specific care instructions on the product packaging.
How do you ensure fragile items aren't damaged during shipping?
We use eco-friendly, high-impact protective packaging specifically designed for glassware. If an item does arrive damaged, please contact our support team within 48 hours for a free replacement.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for safety and hygiene reasons, we cannot accept returns on items that have been washed or used.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.